Frequently Asked Questions (FAQ): 
3G Shutdown and 4G Upgrade in Canada

Important Notice: 3G Network Shutdown – Stay Connected with RAM Tracking

As part of a nationwide technology upgrade, Rogers will be shutting down its 3G network in Canada on July 31st, 2025. This change may affect vehicle tracking units that rely on 3G connectivity. 

To help ensure your service continues without interruption, RAM Tracking is offering free 4G replacement devices with a simple self-installation process.

Below, you’ll find answers to frequently asked questions to guide you through the upgrade and help you stay connected with confidence.

If you need further assistance, our team is ready to help at 4G@ramtracking.com.

Have a question?  We're here to help..

Request a call back below and a member of our dedicated 4G team will call you right back..

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  • What is the 3G network sunset?

    The 3G network sunset refers to the shutdown of the older 3G cellular network by Rogers, which will take place on July 31st, 2025. After this date, all devices relying solely on 3G will lose connectivity and will no longer transmit tracking data.

  • How does this affect my RAM Tracking service?

    If your tracking units use 3G, they will no longer function correctly or at all after the shutdown. This may result in disruptions to location tracking, reporting, and real-time alerts.

  • How do I know if my device is affected?

    To find out if your devices are impacted:


    1. Log in to your RAM Tracking account.


    2. On-screen alerts will identify any 3G units at risk.


    3. Follow the simple prompts to upgrade.


  • Is there a cost to upgrade to 4G devices?

    No, the replacement 4G devices are completely free of charge. We are providing an Easy Fit 4G upgrade to ensure a smooth transition.

  • How do I upgrade my 3G device(s)?

    You can upgrade in three easy steps:


    1. Log in to your account.


    2. Identify affected devices.


    3. Order your free 4G replacements via the on-screen instructions.


    When your new devices arrive:


    • Scan the included QR code.


    • Follow the three-step guide to deactivate the old device and install the new one.


    • No technician is needed—installation is simple and quick.


  • What happens if I don’t upgrade?

    If you don’t upgrade before July 31st, your 3G tracking units may stop working, leading to service loss and data gaps. We strongly encourage all customers to act now to avoid disruptions.

  • Can I get help with the upgrade process?

    Absolutely. You can:


    • Email our upgrade team at 4G@ramtracking.com


    • Or use the form above to request a call back and a member of our dedicated upgrade team will call you back.


  • I’ve received my new 4G device(s). What now?

    Each package includes a QR code and installation guide. Scan the code to:


    • Deactivate your current 3G unit.


    • Follow the instructions to install your new 4G device.


    Installation is self-service and takes only a few minutes.


    If you still require assistance, please call our support team on 1-866-998-9335 or request a call back on using the form above. 


  • Can I schedule a callback or speak to someone directly?

    Yes! If you'd prefer to speak with someone please call 1-866-998-9335, or just email 4G@ramtracking.com with your request, and a member of our support team will call you back.


    You can also use the form above to get in touch and a member of the team will call  you back.

  • Where can I find more information?

    Find out more about the Rogers 3G shutdown on the Roger's website here: 


    https://www.rogers.com/support/mobility/3g-network-retirement-everything-you-need-to-know